Initial onsite training in our Cork City location for **Apply on the
website** weeks, & then home based there after until the site reopens
(please note: once in this role you will be considered an ?essential
worker?, so will be allowed to travel beyond the current restricted
distance, if applicable, into Cork, for the initial training period,
being run in our Covid-secure offices) Hours:
Full Time, **Apply on the website**.5 - **Apply on the website** hours
per week Job title:
Customer Service Advisor
JOB DESCRIPTION:
About Capita Customer Solutions Capita Customer Solutions is an
established leader in the customer service outsourcing market with
multiple major clients in both the public and private sectors. We have
a strong reputation for the reliable delivery of bespoke, high-quality
and flexible solutions in the areas of:
Customer Service and Sales, Credit Management, Agribusiness, Quality
Assurance, Finance Processing and multilingual working with well know
brands such as Electric Ireland, Bord Gais, Vodafone and Dublin
Airport to name but a few. What you will do:
As a Customer Service Advisor, you will be supporting a well-known
brand, providing a fantastic customer experience on all interactions,
leaving a lasting impression.
_YOU WILL_ be supported with extensive initial onsite training, so
that we can help you build the knowledge and skills required to work
from home with confidence. Your daily tasks may vary but could
include:
Deal with customer queries though calls, emails and web forms,
ensuring delivery of a quality service on a consistent basis Ensure
day-to-day service delivery targets are met, dealing with all queries
and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with
expected process Ensure you give a positive image and great first
impression to all contacts Build sustainable relationships of trust
with customers, team members and clients through open and interactive
communication Your experience and attributes will include:
Being highly methodical with a thorough attention to detail Having
excellent organisational skills Having the ability to work to
stringent customer service SLA?s and KPI?s Demonstrating
confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably
Excel) and data entry skills Bringing a proactive attitude with the
ability and ambition to develop role in the future What?s in it for
you?
A competitive basic salary Company matched pension, life assurance, a
cycle2work scheme?and plenty more **Apply on the website** days
holiday Voluntary benefits designed to suit your lifestyle ? from
discounts on retail and socialising, to health & wellbeing, travel and
technology You?ll be joining a network of **Apply on the
website**,**Apply on the website** experienced, innovative and
dedicated individuals across multiple disciplines and sectors. There
are countless opportunities to learn new skills and develop in your
career, and we?ll provide the support you need to do just that.
Our purpose is to create a better outcome for you. What we hope you
will do next Choose ?Apply now? to fill out our short application,
so that we can find out more about you.
_YOU WILL_ shortly after receive an email from assessments with a link
to complete to move your application forward. All interviews,
assessments and background checks will take place online, to
completely remove the need for face-to-face contact. It?s important
to note that many of our sites are now closed and employees are
working remotely where they can. However, where offices are required
to stay open, we are following government guidelines on personal
hygiene standards, daily cleaning of employee work areas, maintaining
safe distances and limiting the number of people in the office at one
time.
We also have clear policies on business travel and continuity. The
welfare of our people is of paramount importance to us, and we?re
doing everything we can to keep our employees and customers safe
during this time. We?re an equal opportunity employer, which means
we?ll consider all suitably qualified applicants regardless of
gender identity or expression, ethnic origin, nationality, religion or
beliefs, age, sexual orientation, disability status or any other
protected characteristic.
We recruit and develop our people based on merit and their passion for
creating better outcomes, and we?re committed to creating an
inclusive environment for all employees.
LOCATION:
Cork ,Ireland Time Type:
Full time Contract Type:
Permanent LOCATION:
Initial onsite training in our Cork City location for **Apply on the
website** weeks, & then home based there after until the site reopens
(please note: once in this role you will be considered an ?essential
worker?, so will be allowed to travel beyond the current restricted
distance, if applicable, into Cork, for the initial training period,
being run in our Covid-secure offices) Hours:
Full Time, **Apply on the website**.5 - **Apply on the website** hours
per week Job title:
Customer Service Advisor
JOB DESCRIPTION:
About Capita Customer Solutions Capita Customer Solutions is an
established leader in the customer service outsourcing market with
multiple major clients in both the public and private sectors. We have
a strong reputation for the reliable delivery of bespoke, high-quality
and flexible solutions in the areas of:
Customer Service and Sales, Credit Management, Agribusiness, Quality
Assurance, Finance Processing and multilingual working with well know
brands such as Electric Ireland, Bord Gais, Vodafone and Dublin
Airport to name but a few. What you will do:
As a Customer Service Advisor, you will be supporting a well-known
brand, providing a fantastic customer experience on all interactions,
leaving a lasting impression.
_YOU WILL_ be supported with extensive initial onsite training, so
that we can help you build the knowledge and skills required to work
from home with confidence. Your daily tasks may vary but could
include:
Deal with customer queries though calls, emails and web forms,
ensuring delivery of a quality service on a consistent basis Ensure
day-to-day service delivery targets are met, dealing with all queries
and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with
expected process Ensure you give a positive image and great first
impression to all contacts Build sustainable relationships of trust
with customers, team members and clients through open and interactive
communication Your experience and attributes will include:
Being highly methodical with a thorough attention to detail Having
excellent organisational skills Having the ability to work to
stringent customer service SLA?s and KPI?s Demonstrating
confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably
Excel) and data entry skills Bringing a proactive attitude with the
ability and ambition to develop role in the future What?s in it for
you?
A competitive basic salary Company matched pension, life assurance, a
cycle2work scheme?and plenty more **Apply on the website** days
holiday Voluntary benefits designed to suit your lifestyle ? from
discounts on retail and socialising, to health & wellbeing, travel and
technology You?ll be joining a network of **Apply on the
website**,**Apply on the website** experienced, innovative and
dedicated individuals across multiple disciplines and sectors. There
are countless opportunities to learn new skills and develop in your
career, and we?ll provide the support you need to do just that.
Our purpose is to create a better outcome for you. What we hope you
will do next Choose ?Apply now? to fill out our short application,
so that we can find out more about you.
_YOU WILL_ shortly after receive an email from assessments with a link
to complete to move your application forward. All interviews,
assessments and background checks will take place online, to
completely remove the need for face-to-face contact. It?s important
to note that many of our sites are now closed and employees are
working remotely where they can. However, where offices are required
to stay open, we are following government guidelines on personal
hygiene standards, daily cleaning of employee work areas, maintaining
safe distances and limiting the number of people in the office at one
time.
We also have clear policies on business travel and continuity. The
welfare of our people is of paramount importance to us, and we?re
doing everything we can to keep our employees and customers safe
during this time. We?re an equal opportunity employer, which means
we?ll consider all suitably qualified applicants regardless of
gender identity or expression, ethnic origin, nationality, religion or
beliefs, age, sexual orientation, disability status or any other
protected characteristic.
We recruit and develop our people based on merit and their passion for
creating better outcomes, and we?re committed to creating an
inclusive environment for all employees.
LOCATION:
Cork ,Ireland Time Type:
Full time Contract Type:
Permanent
We need : English (Good)
Type: Permanent
Payment:
Category: Others
